EKM GLOBAL LTD
A new chapter in customer success EKM Global has brought in an experienced new team member to help push the company forward and further develop strong customer relationships in a changing managed print marketplace.
EKM Global is pleased to welcome Louise Angove to the team as our new account manager, strengthening our promise to delivering outstanding customer service and helping organisations get even more value from their managed print environments. Joining EKM Global, a specialist provider of software for the managed print services industry, Louise brings more than 25 years of experience in customer relationships and technology sales and a strong understanding of what businesses need from their technology partners. Print management is about far more than simply keeping printers running. Organisations are looking for greater visibility, tighter control of costs, improved security and solutions that fit seamlessly into their strategies. That makes the relationship between a technology provider and its customers more important than ever. Investment in customers As account manager, Louise will play a key role in building and developing those relationships, working closely with customers to understand their priorities and identify opportunities to support their growth. She will also work alongside our technical, sales and customer support teams to ensure customers receive a consistent experience. “I’m really excited to be joining EKM Global at such an important time for the managed print sector,” says Louise. “I’m looking forward to getting to know our customers, understanding their challenges and helping them make the most of the solutions available to them”.
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I’m really excited to be joining EKM Global at such an important time for the managed print sector... I’m looking forward to getting to know our customers, understanding their challenges and helping them make the most of the solutions available to them.
Louise Angove
Key role For EKM Global, the appointment
represents another investment in putting customers at the heart of the business. Software is an important part of the modern managed print, but successful partnerships depend on people who understand customers, communicate effectively and are prepared to go beyond simply delivering a product. “For me, great account management is about listening first,” Louise adds. “Every customer has different objectives, and I want to make sure we understand those objectives and work collaboratively to deliver genuine value.” As the managed print market continues to evolve, having strong customer relationships will remain fundamental. With Louise joining the team, EKM Global is well placed to continue supporting its customers while building the partnerships
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that underpin long-term success. Welcome to the team, Louise. n
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