NEWS
Canon launches new AI-powered support service for inkjet printers
the platform’s proactive, continuous monitoring and support capabilities to consumer inkjet printers, sending guidance and alerts via the Canon PRINT mobile app. If conditions that could affect print quality are detected, users receive notifications recommending corrective actions before problems occur, helping them maintain printer performance and print quality. For example, if a printer has not been turned off correctly, potentially affecting print quality, users may receive an alert recommending corrective action. Another feature, Advanced Chat, provides AI-powered support through Canon PRINT apps on PCs and mobile devices. Users can describe setup, operation or printing issues in their own words, and the AI summarises relevant information to provide guidance. It can also use data from the printer to identify possible causes and recommend solutions, helping users resolve issues quickly on their own. n
Canon Europe has begun a new free service that combines continuous printer monitoring with AI-based troubleshooting support for PIXMA. Printer users often have questions about setup, connectivity, operation and error recovery. Because the answers to such questions can depend on the user’s specific circumstances, finding the right information through manuals or FAQ sites can be difficult. The new service is tailored to individual usage conditions and is built on a proprietary cloud platform called Data- driven Service Foundation that Canon already uses for office printers. It extends
Kyocera and QPR team up in new partnership
Kyocera Document Solutions (UK) Ltd has become an official partner of Queens Park Rangers, marking the beginning of a collaboration spanning elite sport, community, inclusion and technology. The partnership sees Kyocera become back-of-shirt sponsor of QPR FC Women, with stadium and concourse advertising. For Kyocera, the collaboration is about far more than visibility on matchdays. It brings together two organisations with a belief in developing people, supporting their communities and creating opportunities for the future. A particularly important part of the partnership is Kyocera’s support for QPR FC Women. As the women’s game
continues to develop, Kyocera wants to play its part in supporting that progress and providing greater visibility for women in sport. The commitment reflects the company’s wider focus on diversity and inclusion and creating opportunities for all people to fulfil their potential. The partnership has a strong community dimension too. QPR in the Community Trust uses football to support positive change locally, with programmes built around health, education, social inclusion and participation. This complements Kyocera’s own focus on social value and making a positive contribution beyond its immediate commercial activities. “From the beginning, we wanted this to
Steve Doust
kyoceradocument solutions.co.uk
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