CONFIDENTIAL SCAN
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healthcare and the public sector all place strong emphasis on protecting sensitive data at the earliest possible stage in the document journey. For these organisations, the ability to automatically redact personal information, apply document protection and control access before a file is shared has moved from a ‘nice to have’ to a core requirement.” Andrew notes that confidential scanning is required for security compliance, which is helping to drive growth. “We are seeing rapid growth in sectors such as healthcare, legal, and financial, and with GDPR and the recent EU AI Act, organisations need hardware that doesn’t just capture images and/or content but also offers digital document integrity,” he says. Trends While demand is growing for confidential scanning solutions, customer expectations for what a solution includes are also evolving. “Customer expectations have changed significantly over the last few years,” says Martyn. “Today’s organisations are looking for solutions that combine strong security with simplicity and flexibility. Users expect to scan and share documents from wherever they are working, without complex processes or specialist training, while IT teams expect security, compliance and control to be built in by design.
“A key trend is the move away from fragmented tools towards unified platforms. Rather than relying on separate applications for scanning, redaction, file protection and sharing, customers increasingly want a single, trusted environment that manages the entire document workflow securely. Automation also plays a growing role, with customers favouring solutions that automatically remove sensitive data or apply protection without relying on manual user intervention.” Andrew agrees that automation is increasingly required. “Customers aren’t just looking for fast scanning speeds; they also want intelligent document processing, where scanned data can be identified, classified, validated and routed automatically,” he says. “The trend is moving toward ‘zero touch’ security – scanners that automatically encrypt data at the point of capture and send it directly into the appropriate secure cloud environment
Contributors
Andrew Cowling
pfu.ricoh.com/global
using software such as PFU EMEA’s PaperStream Capture Pro,” he adds.
Martyn Williams
Reseller conversations With evolving customer expectations, resellers need to focus on certain key aspects in their conversations with customers about confidential scanning solutions. Andrew says that it’s important to highlight document scanners that offer end-to-end encryption; protecting
xerox.co.uk
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...with GDPR and the recent EU AI Act, organisations need hardware that doesn’t just capture images and/or content but also offers digital document integrity.
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