CONFIDENTIAL SCAN
digital data from the moment it gets scanned. “User authentication is also highly desirable – support for MFA and card-swipe logins ensure only authorised personnel see sensitive data,” he says. “Finally, remote management allows IT to push security patches to home-based devices instantly.” Martyn adds that resellers should focus on the full document journey rather than individual features. “Confidential scanning is no longer just about the device, it’s about how documents are captured, secured, processed and shared in a hybrid environment,” he says. “Key points to highlight include secure capture from any location, automatic redaction of sensitive information, encryption and password protection, and controlled access to shared documents. It is also important to emphasise platforms that reduce reliance on personal cloud storage and unmanaged tools, helping customers maintain compliance without increasing complexity. “Solutions built on trusted, secure cloud infrastructure and aligned with regulatory requirements give customers confidence that document security is being handled consistently, regardless of where employees are working.” Continuing evolution It is anticipated that demand for confidential scanning will continue to
grow and evolve in the short- to medium- term. “Over the next 12-18 months, confidential scanning will continue to evolve as part of a broader shift towards secure, cloud-based document workflows,” says Martyn. “Hybrid working is here to stay, and organisations will increasingly prioritise solutions that protect information at the point of capture rather than relying solely on downstream controls. “We expect to see continued growth in automated security capabilities, including intelligent redaction, document rights management and seamless integration between capture applications and secure processing platforms. At the same time, organisations will look to simplify their technology landscape, favouring solutions that deliver security, productivity and compliance through a single, scalable platform. For businesses and resellers alike, the focus will move from simply enabling hybrid work to ensuring it is secure, compliant and sustainable long-term.” Andrew agrees that by 2027, the market is expected to shift toward predictive workflows. “Scanners will use AI to proactively flag compliance risks before a document even hits the server,” he says. “For resellers, the message is clear: selling a scanner is no longer just about quality and speed – it’s about provenance and protection.” n
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Hybrid working is here to stay, and organisations will increasingly prioritise solutions
that protect information
at the point of capture rather than relying solely on downstream controls.
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