PAPERCUT PARTNER SUMMIT
by simplifying mid-term migrations to Hive. If customers choose to switch from a perpetual to subscription model, they no longer must place an order, redo finance agreements or request refunds on pre-paid maintenance and so on. We will enable customers to port their ‘existing’ subscriptions from either on-prem or private cloud to public cloud – it allows us to provide a solutions platform regardless of the customer’s stage in their journey to cloud.” Stuart adds there were also several surprise announcements at the Partner Summit. “While the major announcement centred on the subscription pricing, we also shared updates with them on our PaperCut MF and PaperCut Hive roadmap,” he says. “For MF, this will include Modern Authentication & Identity, Print Platform & Print Stack and Capture & Document Processing among other improvements. For Hive, we outlined new admin controls for print paths, SSO and MFA to improve onboarding and the user experience, as well as quotas and balance functionality.” Annual highlight The above is just some of what was included in the Partner Summit, and it is something the company places great significance on. “We invest a lot of resources into ensuring it really packs a punch for our partners,” says Stuart. “Not only do they get a chance to hear about our latest print solutions and how we simplify the move to cloud-based print, it’s also a great platform for them to ask our team questions in real-time. “Additionally, the Partner Summit is a showcase for recent PaperCut customer success stories that illustrate the benefits our solutions deliver to end users. This year’s event
was well attended, and we received a lot of positive feedback. Our challenge now is how to make Partner Summit 2025 even better!” Online benefits While many events have gone back to being in-person events after the COVID years, PaperCut has chosen to keep its Partner Summit an online event. But, as Stuart explains, there is sound rationale behind the decision. “Given the 24/7 pace at which the global digital economy operates, everyone is pushed for time today, especially our reseller partners,” he says. “Therefore, if we’re to secure their time, we need to make it as efficient as possible for them to engage with us. A virtual event meets that requirement, with none of the downsides of them taking half a day out of the office and incurring the time and cost of travel to get to a physical venue. “A further benefit of hosting a virtual event is that it enables us to reach partners across multiple time zones and, thanks to the translated closed captions, we can also engage effectively with partners whose first language isn’t English. “Either side of the Partner Summit, we also spend a lot of time meeting with our partners – physically and virtually – to maintain those relationships and ensure that we have our ear to the ground when it comes to understanding their business challenges and goals, as well as their customers’ print needs.” Range of options The Partner Summit also showed the range of flexible options that PaperCut has, something that the pandemic showed the importance of. “The pandemic was a stark reminder that things that can’t bend, break,” says Stuart. “We
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A benefit of hosting a virtual event is that it enables us to reach partners across multiple time zones and, thanks to the translated closed captions, we can also engage effectively with partners whose first language isn’t English.
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