REVIEW OF 2023
CONTINUED
Michael Field , managing director, Workflo Solutions 2023 has been a pivotal year for Workflo Solutions and our clients. Despite the challenges posed by the evolving business landscape, our focus on delivering
customer trends. In the managed print services sector, the convergence of technology and sustainability has played a significant role in shaping trading dynamics. The integration of scan technology, cloud migration and electronic document management software has redefined how businesses approach print solutions. The emphasis on eco-friendly practices and cost-effective printing solutions has been pivotal in influencing trading patterns within the managed print services sector. Workflo Solutions is highly confident in the channel’s trajectory, both in the current scenario and looking ahead to 2024. Our commitment to delivering tailored solutions, coupled with our expertise in complete managed services positions us as a reliable partner for businesses. The optimism among resellers and the continued technological advancements in the print channel reinforce our confidence in sustained growth and success going into 2024.
innovative solutions has allowed us to navigate successfully. We’ve observed a positive trend, with businesses showing resilience and adaptability. Our customers have embraced technology to streamline operations, in turn enhancing productivity and contributing to a more prosperous year compared to 2022. A prominent trend in customer demand throughout 2023 has been an increased emphasis on digital transformation. Businesses are seeking comprehensive solutions that integrate managed print services, digital workflow solutions and cloud computing. The demand for unified communication tools, efficient document management and secure IT infrastructure has been particularly pronounced. The shift towards sustainable and cost-effective print solutions has also been a notable aspect of
Michael Field
workflo-solutions.co.uk
Arjan Paulussen , managing director, Western Europe & English-speaking Africa, Lexmark We’ve seen increased stability and a
infrastructure with internal sustainability goals – looking at how a sustainable print infrastructure can play a major role in helping businesses meets these goals and reflecting the broader environmental consciousness. Moreover, our customers are now more aware of environmental issues than ever before and demand to reduce energy use and waste. Of course, artificial intelligence and machine learning went mainstream in 2023. AI was being used to optimise print workflows, predict maintenance needs and improve print quality. The increased use of data and analytics in managing fleets, maintenance and replenishment aim to reduce waste, downtime and money spent. This will accelerate business and operations further in 2024. While the channel has experienced challenges since recovering from the pandemic, recent technological advancements and the evolving needs of our customers has instilled confidence by increasing productivity. Sustainability, security, and AI are dominating the commercial printing landscape and will be key drivers of innovation and growth in 2024.
resurgence of optimism among our resellers in 2023. The technological advancements in the print channel have played a pivotal role in enhancing our services and meeting evolving customer needs. Moreover, the improved economic conditions have positively impacted our customers, fostering a more supportive business environment. The major trends in customer demand have revolved around the adoption of managed print services and cloud services. Businesses are increasingly seeking third-party providers for the cost-efficiency and operational advantages they offer. More print services were moving to the cloud, allowing for easier management, remote printing, and improved scalability. Additionally, there has been a heightened focus on security and data privacy, driving the demand for print IT solutions with robust security features. Print IT was expected to incorporate more robust security features to protect sensitive information from breaches. Sustainability is another key aspect, as organisations aim to align their print
Arjan Paulussen
lexmark.com
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