EKM
Associated benefits EKM Global has recently joined the Managed Print Services Association and achieved a prestigious accreditation, which will bring benefits to the business. Other companies in the sector could benefit similarly if they join too, says Ian Silvester, general manager of EKM Global.
For businesses in the managed print services (MPS) sector, reputation is everything, especially when trying to win new customers. If you can demonstrate that you are a reputable provider it can help to win new business, and accreditations and being a member of industry bodies can go a long way towards this. For instance, recently, EKM Global joined the Managed Print Services Association (MPSA), which describes itself as the only international, independent and nonprofit MPS organisation that embraces all industry participants in a collaborative environment. The MPSA provides education, research and best practices to help organisations manage and optimise their document output devices and related business processes. EKM Global is dedicated to helping organisations in the managed print community achieve their managed print goals, and our membership confirms our dedication to grow and shape the future of the MPS industry through innovation, professionalism and empowerment. Accreditation In addition, EKM Global has achieved the Managed Print Certified accreditation from the MPSA. Managed Print Certified is a respected industry credential that signifies the recipient’s adherence to best practices for technology service delivery and customer interaction. The Managed Print Certified accreditation was developed in collaboration with industry experts and
leaders to identify businesses that have made a commitment to the highest levels of integrity and sustained quality service for MPS. To earn the accreditation, organisations are evaluated on the internal practices and procedures used to run their managed print business and the external activities and operations they engage in with customers and prospects. This process validates the organisation’s commitment to meet or exceed the best business practices the MPS industry has to offer. Eric Crump, president of the MPSA, outlined what this accreditation means. "EKM Global has established itself as a global leader in delivering innovative managed print services to the market," he said. "Achieving the Managed Print Certified accreditation further demonstrates their dedication to industry best practices and excellence in service delivery for the managed print services market." Achieving goals By joining the MPSA and achieving the Managed Print Certified accreditation, EKM Global has undertaken evaluations of the business and its processes to ensure that it is in compliance with the standards required. Organisations such as the MPSA have high standards, and by promoting our membership it tells customers that EKM Global has high standards too, giving them confidence about our operations. Other MPS providers should look to join organisations such as the MPSA as it could help to boost their bottom line.
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Achieving the Managed Print Certified accreditation further demonstrates their dedication to industry best practices and excellence...
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Ian Silvester general manager
ekmglobal.com
printinthechannel.co.uk
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