PRINT IN FINANCIAL SERVICES
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and print capabilities that digitally transform workflows and as a result drive efficiency and productivity whilst enabling security,” he says. Sustainability A key consideration for financial services companies is sustainability. As in many other sectors, the environmental impact of the print fleet is under scrutiny and businesses are under increasing pressure to deliver on ESG targets and reduce their carbon footprint. “Sustainability is a crucial topic for all industries, and it is no different for the financial sector,” says Rowan. “For resellers, the demand goes beyond providing sustainable products and services, extending to detailed reporting that can help businesses assess their current progress and develop internal strategies. “The right infrastructure can help businesses to reduce resource and energy consumption, which, as a result, reduces carbon footprint and costs. For example, efficient scanning and secure uploads enable less paper consumption and physical storage.” Trevor agrees that sustainability has become an increasingly important consideration. “It’s essential for resellers to stay informed about the latest sustainable
also demands water-tight SLAs that deliver against their convenience and cost-saving promises. “When they deliver on them an MPS is a great asset to many businesses,” he says. “In line with that, we’re seeing how MPS has evolved beyond ‘consumables and maintenance’; a modern MPS agreement brings proactive management of the MFD fleet, while ‘right-sizing’ the MFD estate. It should of course also bring continuous improvements to print and document processes and embrace business process transformation. “Fundamentally, financial services organisations assess the cost benefits of an MPS, but they also value the convenience of the proactive maintenance they offer; the financial services sector is still a paper- intensive sector, so device downtime really impacts productivity and can impact customer service levels, too.” Effective solutions Trevor Maloney, product marketing manager at Kyocera Document Solutions UK, adds that financial services companies are looking for four main criteria in their solutions. “Tools that assist compliance with industry regulations and provide audit trails for document flows, cloud-based printing solutions that allow employees to print securely from anywhere, comprehensive document management systems for digitising and processing large volumes of paper documents and services and contracts that offer carbon neutrality and sustainability programs,” he says. In terms of hardware, Stuart says that MFPs with advanced scanning solutions are popular with financial services organisations. “They help them create digital document workflows from hard copies of documents,” he says. “From a software perspective, we’re seeing solid demand for solutions that help reduce print volumes and provide detailed insights into print dynamics, like who is printing what and when. This granular information makes it easier to control print as well as to cross- charge different departments for print. Finally, solutions that make cloud-based print easy and secure are increasingly popular too as they support hybrid workforces.” Rowan adds that Ricoh’s partner, Kofax Controlsuite, which is a part of Ricoh’s portfolio of integrated digital services, is also a popular and effective solution for financial services companies. “The additional scanning functionality and mobile print modules have a successful track record of supporting client initiatives through advanced capture
For resellers, the demand goes beyond providing sustainable products and services, extending to detailed reporting that can help businesses assess their current progress and develop internal strategies. “
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Rowan Jeffreys-Hoar director, Partner Channel at Ricoh UK
ricoh.co.uk
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