2025 REVIEW
CONTINUED
lead with service are seeing success. AI is now embedded in UK channel strategies, from predictive servicing to workflow automation, helping partners deliver greater value and efficiency to end users. We’re also seeing AI play a growing role in areas such as document security, data analytics and intelligent automation, where we continue to invest alongside our partners. We’re optimistic about the year
ahead. Our focus remains on helping partners grow profitably through sustainable innovation, expanded service opportunities and stronger support across the Xerox and Lexmark portfolios. We see continued opportunity in key markets such as healthcare, education, local government and SMB, where secure, reliable print and digital workflow solutions remain vital to service delivery. n
Cameron Mitchell , head of sales (indirect), Konica Minolta Business Solutions (UK) Ltd This year has been defined by
in-house, driving interest in solutions that deliver reliability, automation and reduced total cost of ownership. Another key trend has been the continued blending of hardware and software. Workflow, print management and finishing automation are now central to how partners create value turning traditional print sales into end-to-end solutions. Like many sectors, print has faced challenges in 2025, from rising operational costs and talent shortages, to the pace of digital transformation and environmental pressures. Customers are demanding greater efficiency, security, transparency and sustainability. For many, this means doing more with less at a quicker pace. For suppliers, it requires continuous innovation and agility. The partners who have thrived are those who’ve embraced change, invested in new solutions that enhance capabilities and strengthened collaboration with vendors and customers alike. AI, automation and predictive analytics are now making a tangible difference, improving service efficiency, uptime, and customer experience. But while technology drives transformation, it’s the strength of our partnerships that fuels progress. n
transformation, one that’s challenged the print sector to evolve faster, think smarter and collaborate more closely than ever. For Konica Minolta, it’s been a year of focus for direct organic and new business growth, but also one of strengthening partnerships, driving innovation through our channel, onboarding new print partners and helping their customers unlock new efficiencies through technology. Overall, the print sector has remained stable with positive momentum across office and production environments. Demand for high-quality, short-run digital printing has continued to rise, while service-led offerings have helped print providers protect margins and strengthen customer loyalty. The industry’s ability to evolve from transactional hardware sales to value-driven solutions has underpinned its continued relevance and profitability and we help our channel partners along that journey. Sustainability and enhanced security have also continued to shape customer conversations for the channel, with demand for energy-efficient, low-waste technology at an all-time high. We’ve also seen businesses increasingly bring print
Cameron Mitchell head of sales (indirect) Konica Minolta
konicaminolta.co.uk
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