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value here, by making customers aware of the solutions available that help them to better manage costs, like print quotas and detailed reporting that provides granular detail into print activity, informing how it can be better managed to control costs.” Leigh says customers are focused on ensuring security and privacy, and this extends to MFDs. “Where this had been less of a consideration in the past, there is now recognition that MFDs are networked computing devices that need to be secured,” she explains. “SMB customers understand their own risks but rely on the expertise and consultative service of their suppliers to ensure the secure design of solutions, to protect their organisation’s data. It is helpful for SMBs if suppliers can demonstrate compliance with industry standards for information security, such as ISO27001 and Cyber Essentials Plus.” SMBs are also looking for simplicity, automation and reassurance, says Ian. “They want secure, compliant, cloud-
ready solutions that don’t increase the burden on their IT teams,” he adds. “Price still matters, but reliability, resilience and ongoing service support increasingly define value in this space.” Get the basics right There are various facets that should go into a print security solution for SMBs, but it is imperative that the basics are covered. “Ideally, security should be inherent to the print device, so that it offers at least some resistance to any attempted infiltration, and firmware should always be kept up to date – that’s really important,” says Chris Bates, director, print & supplies, UK&I at TD SYNNEX. “Password protection is the simplest feature that many printers have, and this can be very effective, providing strong passwords are given to devices and they are not just left on the default setting. User authentication will help to reduce any possibility that the printer could be
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It is helpful for SMBs if
suppliers can demonstrate compliance with industry standards for information security...
”
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