Print in the Channel - issue #27

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Issue #27

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NEWS: The latest news and product news from the Channel – pages 6-10 2023 PREVIEW:: Crystal balls at the ready – page 15 INTERVIEW:: Richard Wells embracing 30 years of change – page 26 SCANNING GATEWAYS: Hybrid working is driving the growth of digitising documents – page 46 BUSINESS INTELLIGENCE:: How FX rates affect toner pricing – page 50

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COMMENT

Safe keeping Cyberattacks have hit the headlines in recent months, which highlights the need for effective security for all devices, including printers, document scanners and the like, which resellers need to be alive to.

Its not been a good couple of months for Marks & Spencer, and the next couple aren’t looking too good either. The company hit the headlines in April when it was revealed that a cyberattack had brought down its online ordering functions. M&S has since said it

focus on ensuring that products come from sustainable sources and can be recycled once it has reached the end of its life – the circular economy – is being addressed by printer manufacturers and presents opportunities for proactive resellers. Find out more on p47.

Dan Parton

expects disruption of its online services to go on until July, and estimates the effects of the cyberattack will cost the company £300 million. Of course, M&S isn’t the only high-profile victim of a cyberattack recently. The Co-op and Harrods have also been compromised, among others. But it highlights the threat posed by cybercriminals – and the

Another growing trend for resellers to capitalise on is for mobile print devices for healthcare

organisations. With many healthcare organisations moving towards greater digitalisation, and driving towards greater efficiency and freeing up healthcare professionals to focus more on patients, mobile print devices are becoming more popular for everything from printing patient wristbands to labels for specimens. Find out what this means for resellers on p34. All these features show that there are plenty of opportunities for resellers out there if they are ready to take them. If hope you enjoy the issue. Print in the Channel is for all in the print channel, so if you have a topic you would like to see covered in a future issue, please get in touch. Likewise if you have news to share, or would like to offer an opinion piece for consideration for publication, please drop me a line at dan@newsinthechannel.com

need for effective cybersecurity to try and keep a business safe. An effective solution covers all endpoints, including things like document management solutions. These systems often store sensitive material, so are a natural target for bad actors. This is where resellers come in as they can deliver solutions and help to identify gaps in security to customers. Read more on p20. Something else that is becoming more of a priority for many businesses regardless of size is sustainability – and not just when a print device is in the field, but its whole life cycle. This

See the 2025 Categories

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00 05

CONTENTS

News You should know p8 Product Launches Kyocera TASKalfa p14 Canon imageFORCE p18 Toshiba Barcode Label Printers p28 Document Management Security p20 Cover Story Xerox: Making work, work p25 Stockies 2025 Award Categories p29 Mobile Print in Healthcare p34 Eagle Eye BI POS Systems p40 Impact of AI on Print p42 Circular Economy Print fleets p47 Converging MPS and Managed IT p54 EKM Efficient Integration p58 People p59

Impact of AI on Print – p42

With healthcare organisations looking to improve efficiency to help bring waiting lists down, many are now embracing digital technology to do this, including mobile print solutions, which means there are growing opportunities for resellers. Mobile Print in Healthcare – p34

Artificial intelligence is changing how devices operate and therefore how business works and printers are a part of that – and resellers should focus on promoting the outcomes it can deliver.

Converging MPS and Managed IT – p54

For managed print services providers, decreasing print volumes means that some are looking to diversify into providing other services, such as managed

IT, to ensure they can keep customers and revenues.

Product Launches Kyocera TASKalfa – p14

Kyocera has refreshed and expanded its TASKalfa range with the launch of the MZ7001 SRA3 Series, nine new colour and monochrome devices that come cloud- ready and with advanced security features, designed for use by hybrid workers.

Canon has expanded its imageFORCE range of multifunction devices with two new products that are designed to bring high performance but also greater security, efficiency and sustainability. These can also help resellers to grow their business.

Canon imageFORCE – p18

CONTENTS

Cover Story: Xerox – p25

What can Xerox do for you as a reseller? Xerox offers printers, supplies and solutions to improve the way your clients’ workplace works.

Publishing Director Justin Penn 07816 573 186 justin@ printinthechannel.com Editorial Dan Parton 07941 979 845 dan@ printinthechannel.com Advertising Sales Martin Jenner-Hall 07824 552 116 martin@ printinthechannel.com Liz Newbury 07756 069297 liz@printinthechannel.com Market Analyst Wickus Bester wickus.bester@ stockinthechannel.com Written permission from the publisher is required before any part of Print in the Channel can be reproduced. © 2025 In the Channel Media Ltd.

The STOCKIES 2025 Award Categories and sponsorship packages have been announced.

Document Management Security – p20

Cyber security has hit the headlines recently, reinforcing the need for all devices to be as secure as possible to avoid the possibility of an attack – and document management devices are a part of this.

Toshiba Barcode Label Printer – p28

Toshiba has expanded its industrial 4-inch next-gen barcode label printer portfolio with the launch of its flathead printer series, which are designed for use in complex, high-demand environments.

As awareness of the need to be more sustainable grows, more businesses are getting involved in the circular economy with their print fleet and resellers have a vital role to help customers in this.

Published by: In the Channel Media Ltd Company registration number: 14363401 Registered office address 14-18 Heddon Street, Mayfair, London, United Kingdom, W1B 4DA In conjunction with:

Circular Economy – p47

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NEWS

Konica Minolta and Ethos enable direct mail on-demand

Konica Minolta Business Solutions (UK) Ltd and workplace technology services provider Ethos have equipped Basingstoke-based direct mail specialist Document Despatch with the latest AccurioPress C14000e digital production press. This solution enhances product personalisation by leveraging variable data processing for mail merges and supports a range of paper weights, including envelopes. Replacing an existing black-and-white press and a litho press, the AccurioPress C14000e gives Document Despatch the flexibility to produce direct mail print on-demand.

Malcolm Baker, sales director at Document Despatch, said: “The AccurioPress C14000e offers simple operation, superb finish, full-colour calibration, and the ability to produce postcards at 10 times the speed of our previous solution. Within the first 10 days, we produced over 240,000 multi-merged statement packs for our customers. By enabling us to fully embrace a ‘just in time’ working model with zero waste and no ‘overs’ or ‘unders’ … eliminating outsourcing delays, all of which improve customer satisfaction whilst reducing our own overheads and hidden costs.” n

Malcolm Baker sales director

documentdespatch.com

4 Up to 48ppm Mono Print 4 Up to 1,200 x 1,200 dpi Print 4 Quiet Mode Feature 4 Automatic Double Sided Printing 4 USB & Network 4 As Fast as 6.7 Seconds First page

Brother HL-L5215DN laser printer 1200 x 1200 DPI A4 See on Stock in the Channel

TSC Auto ID printer receives award

TSC Auto ID’s MB241 Series linerless printer has won a Red Dot Design Award: Product Design 2025 in the Industrial Equipment, Machinery, and Automation category. “We are thrilled the MB241 Series linerless printer has been singled out by one of the world’s most prestigious industrial design award programs,” says Michelle Hu, director of product management at TSC Auto ID. “From the start, our vision for the MB241 series linerless was to innovate an industrial printer that enables organisations to be more productive and environmentally

responsible.” The MB241 Series is one of just a few linerless printers built for industrial use, it supports variable label lengths on one paper roll, accommodates 60% more labels per 8-inch OD roll than traditional printers, and enables more efficient operations, free from liner-peeling and disposal. The MB241 Series linerless printers address adhesive residue buildup with a design that reduces contact points, enables easy print alignment adjustment, and includes safety features for quick, safe cleaning. n

Looking for new talent that produces the highest quality work with exceptional attention to detail? That’s precisely what you get with our new Apeos multifunction office printers. An LED printhead delivers amazing 1200 x 2400 dpi resolution, which together with our Image Registration Control Technology, means you can produce industry-leading print quality in-house. Print, protect and perform with Asia Pacific’s #1 colour A3 multifunction printer. * Say hello to your new office workers. Passionate about quality.

*Source: IDC WW HCP Tracker, 2024Q4, Share by Company A3 Color Laser Shipping units, Year: CY2024 Discover Apeos

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097

NEWS

Ricoh collaboration with ServiceNow

Ricoh Europe is collaborating with ServiceNow, an AI platform for business transformation, to deliver a unified service delivery platform, aiming to provide Ricoh’s customers and employees with seamless, intelligent and responsive digital management of modern workplaces. ServiceNow’s generative AI capabilities will automate and curate knowledge around complex solutions, and dynamic translations will enable experts to collaborate easily with colleagues in different countries.

The partnership builds upon a long- standing relationship between the two companies and is expected to generate significant operational benefits, including improved efficiency and increased business agility. “Businesses can’t afford downtime and interruptions, and as an organisation, we are always looking to innovate our service delivery solutions in a way that drives operational excellence, efficiency and agility for our customers and partners,” commented Marco Pezzani, customer service director at Ricoh UK. n

Marco Pezzani customer service director

ricoh.co.uk

Canon on new NEPA framework

Canon has been included in the latest National Education Printer Agreement (NEPA) framework, managed by the Northeastern Universities Purchasing Consortium. Canon has been awarded supplier status on all the lots it tendered for, including: 👍 Lot 1: Desktop Printers – catering to B2B and B2C markets. 👍 Lot 2: Workspace Solutions – covering multifunction devices and collaborative tools. 👍 Lot 3: Managed Print Room Services – offering universities a centralised printing solution for

large-scale printing needs. 👍 Lot 4: One-Stop Shop –

This lot combines the offerings of Lots 1, 2, and 3, providing a holistic solution that covers all printing and workspace needs in one package. Canon's place on the NEPA framework provides a key route to market for the higher education sector, allowing universities to access its comprehensive range of products and services. The NEPA framework also permits suppliers to nominate up to three resellers to deliver services as prime contractors. Canon has named SCC, Vision and Aurora across Lots 2, 3, and 4. n

4 4800 x 600 DPI Print Resolution 4 Up to 40 PPM Print Speed 4 USB & Network Connection 4 Automatic Double Sided Printing 4 250 Sheet Paper

HP LaserJet Pro 4002dn Black and white Printer, Ethernet Only See on Stock in the Channel

Tray & 100 Sheet Multipurpose Tray

NEWS

4 A4 Mono Laser Printer 4 Up to 40 PPM Print Speed 4 600 x 600 DPI Print Resolution 4 USB, Network & Wireless Connection 4 250 Sheet Paper

Xerox B310 A4 40ppm Wireless Duplex Printer PS3 PCL5e/6 See on Stock in the Channel

Tray & 100 Sheet Multipurpose Tray

Equinox invests in Fujifilm’s Acuity Triton featuring AQUAFUZE ink

Equinox Group, a global exhibition and events specialist, has become the first company to invest in Fujifilm’s newly launched Acuity Triton printer featuring the AQUAFUZE water-based UV ink system, which significantly reduces environmental impact. The relationship between Equinox and Fujifilm spans nearly 30 years and has seen the two companies collaborate on numerous high-impact exhibitions and global events, including the construction of Fujifilm’s stand at this year’s FESPA show. With low energy consumption and

minimal waste, the Acuity Triton complements Equinox’s existing sustainability efforts, including solar power usage and a waste heat recovery system at its Leeds HQ. “Fujifilm has been a valued partner of The Equinox Group for nearly 30 years,” said Carl Criscione, managing director of Equinox Group. “We’ve supported them at countless global events, including FESPA this year, and it’s great to now invest in their cutting-edge technology, especially a product that aligns so closely with our own values and direction.” n

www.fujifilm.com/uk/eu

Latest version of PaperCut Hive released

PaperCut Software has released the latest version of PaperCut Hive, delivering new features that further streamline print management for IT administrators, resellers and organisations. Designed to make cloud printing smarter, greener, and easier to manage, this update empowers users with more control, flexibility and efficiency. Release highlights: 1. Print Quotas: The new Print Quotas feature offers organisations a smart allowance system for printing. IT admins can set financial print budgets for users, automatically track usage, and enforce limits – all without manual

intervention. 2. Multi-Org Login: This introduces a simpler way for IT admins and resellers to manage multiple Hive organisations. With a single email and One-Time Passcode verification, administrators can switch between multiple organisations – no more juggling multiple credentials. 3. PaperCut Hive app for Ricoh: The app modernises and simplifies the Ricoh printing experience with features designed for admins and users. 4. PaperCut Hive app for Epson: The app brings a seamless and consistent experience. n

papercut.com/ products/hive/

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NEWS

Honeywell Automation Solutions win international design awards

Honeywell’s Industrial Automation and Building Automation businesses have received four Red Dot awards and three iF Design awards in 2025 international design competitions. Honeywell’s award-winning solutions include: Granit Ultra Rugged Scanner : This barcode scanner scans more than 40% faster than predecessor models using new AI and decoding technology. It provides visual, auditory and haptic feedback to users. CT37 Handheld Computer : This lightweight mobile computer is built for use in fast-paced retail and healthcare

environments and has a consumer phone-like user experience. HF700 Series Fixed-Mount Scanner: This fixed barcode reader is ideal for electronics, automotive, lithium- ion battery, photovoltaic and other industrial environments. Its compact size and user-friendly software simplify set-up and installation. CK62 Rugged Handheld Computer: This mobile computer is designed for warehouses and distribution centers workers. It excels at reading damaged or blurred barcodes. It can withstand frequent drops and tumbles. n

4 Up To 40 Pages Per Minute Print Speed 4 1200 x 1200 DPI Print Resolution 4 USB & Network Connection 4 6.4 Seconds First Page Out Speed 4 Automatic Double Sided Printing 4 250 Sheet Paper Tray

KYOCERA ECOSYS PA4000x 1200 x 1200 DPI A4 See on Stock in the Channel

Zebra Technologies celebrates international design award wins

Zebra Technologies Corporation has won six Red Dot awards in the 2025 Product Design category and two iF Design awards. The Red Dot design awards honoured the outstanding design of Zebra’s WT6400 wearable computer, KC50 and TD50 kiosk systems, ET60W/ET65W rugged Android enterprise tablets, and the MP72 multi-plane scanner/scale. The RS2100 wearable scanner, with its palm-free design, allowing unrestricted hand movement, and the PS30 personal shopper device, which offers shoppers a seamless self-scan-and-go experience,

blending online and in-store interactions for a personalized shopping journey, were recognised with both the Red Dot design award and the iF Design award. “These award wins demonstrate the talent and passion of our Zebra designers for meeting the needs of customers and associates,” said James Morley- Smith, head of customer experience design, Zebra Technologies. “Frontline workers value well designed technology because it enhances the user experience with improved efficiency and reliability, ultimately leading to better real-time decision-making every day.” n

James Morley-Smith head of customer experience design

zebra.com

PRODUCT LAUNCH

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PRODUCT LAUNCH KYOCERA TASKalfa MZ7001 SRA3 SERIES

Hybrid heroes Kyocera has refreshed and expanded its TASKalfa range with the launch of the MZ7001 SRA3 Series, nine new colour and monochrome devices that come cloud-ready and with advanced security features, designed for use by hybrid workers.

Hybrid working has provided many benefits for employees since its widespread adoption during and after the COVID pandemic in 2020, especially in terms of things like work-life balance, which can help to ensure workers stay motivated and happy. But to ensure that employees stay happy and, crucially, as productive as they could be in the office, they need the right equipment, and printers are a vital part of that. Now manufacturers have responded and are providing printers that are specifically aimed at the hybrid working market. For instance, Kyocera Document Solutions UK has recently launched the MZ7001 SRA3 Series of six colour and three monochrome MFPs, representing a complete refresh of its core TASKalfa portfolio. Kyocera say that the new range has been designed to support hybrid working, emphasising ease of use from any location, alongside top-tier security and advanced scanning capabilities as customers increase their digital workflows.

Speed and convenience The devices feature print speeds of up to 70 pages per minute (ppm) and are fully adapted for printing and scanning to and from the cloud, offering cloud storage compatibility to enable documents to be accessed from anywhere. Combined with advanced security features, flexible finishing options and integrated AI capabilities, the new series offers a future-ready device to suit every hybrid office environment. The TASKalfa MZ7001 SRA3 Series includes six colour MFPs, ranging from 25ppm to 70ppm. They are: l TASKalfa MZ2501ci / MZ3501ci / MZ4001ci l TASKalfa MZ5001ci / MZ6001ci / MZ7001ci Alongside three high-speed SRA3 monochrome MFPs, from 50ppm to 70ppm: l TASKalfa MZ5001i / MZ6001i / MZ7001i Cloud applications that come pre- installed on all devices include the award- winning Kyocera Cloud Print and Scan, Kyocera Cloud Capture and Kyocera Cloud Information Manager. These apps streamline workflows enabling seamless capture, storage and printing of documents via the cloud. When activated, these solutions help ease users’ transition to the cloud and make the very most of its benefits. Security With hybrid devices known for being potential weak points in a business in terms of cyber security, the MZ70001

Trevor Maloney product marketing manager – TASKalfa

“

At Kyocera, we understand that organisations need reliable and secure document management capabilities to ensure smooth operations

”

PRODUCT LAUNCH KYOCERA TASKalfa MZ7001 SRA3 SERIES

SRA3 Series is packed with security capabilities including a Data Security kit – which enables data encryption and data sanitation – a Trusted Platform Module, which protects sensitive information such as image data and certificates, plus Allowlisting, SEIM and S/MIME encryption to improve email security from the device. This builds on the success of the predecessor TASKalfa 3554ci Series, which was known for its K-Level security. AI-powered features include Confidential Document Guard, which detects stamps, watermarks or sensitive text on documents and informs the user that reproduction is not allowed. The series is compliant with the FIPS140-3 standard for storage and network communication.

view of CO2 and energy usage during operation. This ensures transparency and raises awareness of environmental impact of device usage, helping businesses to plan, regulate and reduce their overall CO2 emissions.

Smooth operators “At Kyocera, we understand that

Sustainability As with all Kyocera devices, the

organisations need reliable and secure document management capabilities to ensure smooth operations,” says Trevor Maloney, product marketing manager at Kyocera Document Solutions UK. “Equally, our channel partners need to be empowered to meet these requirements for their customers, with cloud-ready print devices and advanced security features crucial to making hybrid working efficient for end-users wherever they are. “These latest additions to our core range have been designed with all of these goals in mind, helping customers save time, reduce complexity and improve productivity, all while encouraging sustainable business practices.” Takuya Marubayashi, president of Kyocera Document Solutions Europe, adds: “Information is one of a company’s most valuable assets, and the ability to manage it efficiently allows our customers to reach new levels of success. By making data capture seamless and intuitive, we help organisations operate with greater speed and precision, enabling effective use of data across the business.” n

MZ7001 SRA3 series is designed with sustainability at its core. The entire range is delivered carbon neutral as standard: all emissions are offset through the company’s partnership with myclimate, covering all elements of production, packaging, transport and Kyocera genuine consumables for the lifetime of the product. Kyocera closes this loop with its toner and device recycling programmes. Like all Kyocera devices, the MZ7001 SRA3 Series is built to be energy- efficient in operation and use long-life consumables to reduce the carbon footprint. A new sustainability display is available on the touchscreen control panel providing a real-time graphical

Takuya Marubayashi president of Kyocera Document Solutions Europe

kyoceradocument solutions.co.uk

“

Information is one of a

company’s most valuable assets, and the ability to manage it efficiently allows our customers to reach new levels of success

”

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8 NEW ECOSYS MODELS

The ECOSYS 2600 Colour Series – economically safeguarding your ideas while dancing to an eco-friendly beat with vibrant, natural colour. Colour printers & MFPs to rave about.

PRINT Vivid colour, crisp black, fast 21ppm & 26ppm models.

SAVE Aordable now, and in the long run. REPEAT Exceptionally reliable, with long lasting components and toners.

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Everybody’s raving about Kyocera’s new colour devices. Aordable, simple and sustainable these compact printers and MFPs bring sophistication to the desktop for business quality results every time. Rave on...

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kyoceradocumentsolutions.co.uk/rave-in-colour

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PRODUCT LAUNCH CANON imageFORCE C5100 & C6100

Keeping pace Canon has expanded its imageFORCE range of multifunction devices with two new products that are designed to bring high performance but also greater security, efficiency and sustainability. These can also help resellers to grow their business.

Alongside Canon’s wider portfolio of office products, business solutions and value-added services, it means the devices are a strong choice for partners that wish to offer their customers a future-proofed technology to meet ever-evolving needs. Enhancing serviceability for partners, the imageFORCE range also uses machine learning and connected smart sensors to gather data and help identify and predict potential faults remotely. This supports the work continuity of customers and helps partners to reduce their own operational costs related to service call outs. Additionally, faster unboxing and improved installation and deployment times help partners to save time and labour costs. imageFORCE C5100 and 6100 series The expanded flagship range will enable channel partners to grow their business with an advanced print and scan solution. The new imageFORCE devices not only offer high-quality and high-volume print but enable partners to meet the needs of a diverse customer base across the office printing market. Using cutting-edge technology, the C5100 and 6100 bring partners several benefits including enhanced reliability and efficiency. Through machine learning and smart connected sensors, the new imageFORCE devices minimise downtime and improve reliability and efficiency. Potential issues and part failure can be identified and predicted remotely. With advanced performance monitoring, the

With AI and machine learning changing how businesses work at pace, customers are looking for printers that can keep up with change and use this technology to improve their efficiency and profitability. It is with this in mind that Canon has expanded its offering to channel partners with the launch of the imageFORCE C5100 and 6100, two new lines of multifunction devices that allow partners to bring new levels of performance, quality and innovation to their customers and enhance their own service delivery thanks to cutting-edge innovations in serviceability. Designed to help businesses digitally transform and enhance their workflows, the new devices are powered by Canon’s imageFORCE technology platform. imageFORCE leverages machine learning to provide customers with high-quality and high-volume print and deliver a wealth of benefits including greater efficiency, advanced security, enhanced reliability and strengthened sustainability.

Designed to help businesses digitally transform and enhance their workflows, the new devices are powered by Canon’s imageFORCE technology platform.

PRODUCT LAUNCH CANON imageFORCE C5100 & C6100

new range ensures high performance over its lifetime. For customers, work continuity is maximised, with minimal disruption. For partners, operational costs related to service call outs are reduced. With the recent headlines made by high-profile companies experiencing cyberattacks, security is front of mind for business, and Canon has strengthened security in these devices. Through Canon’s new Security Environment Estimation Technology, the imageFORCE devices use machine learning to analyse the IT environment and recommend and apply appropriate security settings. This empowers partners to support businesses with limited IT expertise to minimise security vulnerabilities across documents, network and endpoint devices – helping to safeguard critical data, documents and users. Improved sustainability Another priority for customers is sustainability. Again, Canon has responded to this demand with the imageFORCE C5100 and 6100 series. The devices have been built using 30% recycled plastics – representing a significant improvement when compared to previous models. The devices also incorporate

technology to track environmental performance, helping to ensure the efficient use of paper and energy – they also consume less energy, through market leading energy efficiency improvements. In this way, partners can directly support customers in achieving their sustainability targets and initiatives. Innovation The new devices can help customers to drive growth. “Major technological advancements, including AI, cloud and IoT are transforming the modern workplace and the way that our channel partners and their customers do business,” says Stuart Miller, director, Channel Partners, Canon UK & Ireland said. “In response, organisations must innovate and embrace technology in order to drive new levels of productivity and growth. “Our new imageFORCE range provides the highest levels of innovation in our multifunction device range – reflecting our continued efforts to enhance the serviceability of our products and drive efficiency and profitability for our partners. These flagship A3 colour and black and white models include pioneering technology to support all office printing needs and are an ideal choice for customers wishing to streamline document workflows and boost productivity.” Canon will support channel partners with training and a range of promotional assets accessible via the Canon Partner Portal. n

Stuart Miller, director, Channel Partners Canon UK&I

canon.co.uk

“

Major technological advancements, including AI, cloud and IoT are transforming the modern workplace and the way that our channel partners and their customers do business.

”

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DOCUMENT MANAGEMENT SECURITY

Safe

from harm...

DOCUMENT MANAGEMENT SECURITY

Cyberattacks have been headline news recently, with several high-profile cases including Marks & Spencer, where an attack has caused chaos for an extended period and causing them to lose hundreds of millions of pounds because of it. This has demonstrated how devastating cyberattacks can be, and the need for all businesses to ensure that their networks and devices are as secure as possible – including items that can be overlooked such as document management solutions. “The recent spate of cyberattacks targeting British businesses means document and information security has rarely been under more scrutiny,” says Greig Millar, chief revenue officer at Brother UK. “Small businesses continue to digitise their operations, so securing document management solutions has become a critical priority. Teams are scanning, accessing and sharing documents from various locations, which increases exposure to cyber threats, user error and unauthorised access. As more firms accelerate their digital transformation, it’s essential to implement best practice document management from the start. Protecting sensitive information throughout its lifecycle is critical for maintaining compliance, customer trust and operational confidence.” As David Malan, sales director UK and Ireland at Docuware, notes: “Document management solutions are increasingly vulnerable to complex and evolving security threats,” he says. “These systems

often store sensitive material, making them appealing targets for cyberattacks. A single breach can trigger widespread consequences, disrupt operations and potentially lead to legal or financial fallout. “The threat landscape is further complicated by internal risks, including accidental mistakes and even malicious actions from within an organisation. As a result, maintaining strong, adaptable security has become essential for any business relying on digital document infrastructure.” Jamie Emmitt, EMEA manager at Huntress, agrees: “As with any critical data storage and management platforms, the more we integrate with them the higher the security risk,” he says. “They are a prime target for hackers to get the keys to a business. Whether it be confidential client data, in-house company procedures or even passwords and employee profiles, if a bad actor gains access to these documentation management solutions, it can be devastating.” SMB risk SMBs are especially at risk. “Many don’t have full-time IT staff, work with limited budgets and rely on outdated or piecemeal security solutions,” says David. “That makes them easier targets compared to larger organisations. Without proper access controls, strong encryption or reliable backups, they’re left vulnerable to the likes of data loss and business interruptions.” Jamie agrees: “Some SMBs are savvier than others, but experience shows most have to rely on IT resellers and service

Greig Millar chief revenue officer

brother.co.uk

“

As more firms accelerate their digital transformation, it’s essential to implement best

practice document management from the start.

”

1291 CONTINUED

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DOCUMENT MANAGEMENT SECURITY

CONTINUED

“

Resellers don’t just deliver software, they act as trusted partners, helping SMBs identify security gaps, strengthen their defences and keep up with evolving compliance demands.

providers to ensure they are protected and equipped to make use of these fantastic tools,” he says. Greig adds that it is a mixed picture: “Some businesses have already built secure, cloud-based workflows into their daily operations, but many are still at the beginning of that journey,” he says. “Security needs to meet them where they are. It should be flexible, built in and easy to manage so it can support transformation without disruption. Solutions like Tungsten Automation’s AutoStore allow businesses to securely capture, process and route documents in a way that fits their current infrastructure. Even simple measures can have a big impact. For example, using NFC-enabled printers ensures that only authorised users can print – preventing documents from being left unattended or accessed by an unauthorised person.” Reseller role Resellers can play an important role in helping customers to enhance the security of their document management solutions. “This is where resellers really shine,” says David. “They don’t just deliver software, they act as trusted partners, helping SMBs identify security gaps, strengthen their defences and keep up with evolving compliance demands. Jamie agrees that the role of the reseller is pivotal. “Most SMB owners do not know about or have the bandwidth

to spend time on where they have risk to their data,” he says. “The role of the reseller is to educate on this risk and offer the solutions to them. Without this relationship, SMBs could be facing a very exposed dataset and business.” For an effective solution, there are various components that should be included, although, as Jamie notes: “There is no silver bullet. As has always been the case with security we must have a layered approach to cover all access points to these platforms and frankly wherever critical business data is residing. “They should be considering two key elements, the technology needed, everything from AV and EDR solutions for the endpoints through to identity monitoring in M365 users and how these security solutions are being managed. It is rare that SMBs have a dedicated team to manage their security tools to ensure they are quick to respond and mitigate the impact of threat actors. They need support when these hackers attempt to gain access to their critical documents and data, whether it be with a managed SOC and/ or a managed service provider, a security stack to protect your document is only as useful as it is being tested and managed.” Greig adds that scanners play a crucial role in helping businesses digitise physical documents and integrate them into secure, automated workflows. “Smaller businesses may lack in-house IT support, which is where CONTINUED

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David Malan sales director, UK & Ireland

start.docuware.com

FUJIFILM

Explore _Canon print __& scan Whether your customers need

business printing at home or in the office, or scanners to transform paper to digital, Canon has the complete range of solutions.

INKJET

LASER

Canon’s dependable MAXIFY range of inkjet printers are designed to meet your customers productivity targets without compromising on quality and reliability. Benefitting from low printing costs with huge page yields from a single set of ink bottles, these feature-packed printers are the perfect fit for any workspace.

The i-SENSYS range consists of a portfolio of productive A4 laser desktop printers offering a wide range of features and functionality which are perfectly suited to the new ways of working. These compact devices fit in seamlessly with small work groups or shared working areas which are ideal for hybrid working.

SCAN

Help your customers streamline their digital workflows with the exceptional imageFORMULA range of scanners with quality and sustainability at their core. This versatile range supports professionals and teams of all sizes, enhancing productivity and easing the transition to digital solutions. Just recently, Canon launched the DR-S350NW, featuring an 11cm touchscreen and smartphone connectivity—setting a new trend in document solutions.

For information on Canon’s print and scan solutions, please contact: customer.marketing@cuk.canon.co.uk

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DOCUMENT MANAGEMENT SECURITY

CONTINUED

resellers can add real value by bridging that gap,” he says. “By working closely with customers to understand their workflows and challenges, resellers can deliver tailored document management solutions that are secure, simple to implement and easy to scale. “Customers’ need devices they can trust too. Our ADS range, for example, has received awards for its secure file routing, user authentication and automated document handling. These capabilities reduce manual risks while helping businesses move faster and more efficiently. “The devices are optimised for Brother Cloud Solutions, a suite of software solutions integrated with Tungsten Automation’s AutoStore and Printix, that means businesses can scan, access and share documents securely from any location. These tools support remote and hybrid working models, while giving resellers the confidence to recommend solutions that deliver strong data protection alongside productivity gains.” David adds that a well-rounded security offering should include things like end- to-end encryption – in transit and at rest – role-based access controls, malware detection, detailed activity logs and support for regular audits. “Just as important are backup and recovery strategies – ideally with geographically redundant storage – to help businesses bounce back quickly from unexpected events,” he says. “Given the lack of in-house expertise at many SMBs, resellers often become the go-to source for security advice and support. That puts

them in a powerful position to shape long-term data protection strategies and make a lasting impact.” Agility is key It is also crucial for solutions to be agile. “The threat landscape changes fast, so document management systems need to keep up,” says David. “Whether it’s adapting to new vulnerabilities, updating compliance features or enabling secure remote access during disruptions, flexible and responsive systems make it easier to maintain security and business continuity. “At the end of the day, document security isn’t optional – it’s essential. Resellers play a crucial role in bridging the gap, delivering the tools, knowledge and adaptability SMBs need to protect their most important information in a digital-first world.” Jamie adds that there are always new threats aimed at SMBs. “While we see large targets impacted as we have in recent times like with Co-op and M&S the prime targets for hackers are SMBs that do not have budgets or teams dedicated to security,” he says. “The solution partners with resellers who do understand and have strong partnerships with agile vendors who are first on the scene, not last.” Greig agrees: “Security threats continue to grow, so solutions must remain agile and resellers will be critical in helping businesses stay ahead of evolving risks,” he says. “We’re at our partners’ side here, pooling insight and expertise for better conversations with customers on their cyber resilience.” n

Jamie Emmitt EMEA manager

huntress.com

“

While we see large targets impacted as we have in recent times like with Co-op and M&S the prime targets for hackers are SMBs that do not have budgets or teams dedicated to security.

”

XEROX

Discover new ways to make work better with solutions from Xerox

Want to know more about what Xerox can do for resellers in terms of printers, toners and warranties? Then read on…

What can Xerox do for you as a reseller? Xerox offers printers, supplies and solutions to improve the way your clients’ workplace works. Together with Xerox, you can benefit from award-winning technology and innovations designed to make work better, simpler, less stressful, and more productive for everyone.

How does this benefit you? With a vast range of offerings, you can benefit from increased value and productivity from one of the original, great technology innovators.

A little about Xerox and its history For more than 100 years, Xerox has continually redefined the workplace experience developing many of the technologies we take for granted in the office. Building on this, Xerox continues to innovate technology, software and services to power today’s workforce. Aiming to make every day work better for you — no matter where that work is being done. All with focus on value, productivity, security, and sustainability top of mind. n

What’s on offer? l Xerox printers

From desktop printers for individuals, to workgroup printers that support entire teams. All being reliable, easy to use, simple to connect to and built with security and sustainability in mind. Browse the range here

l Genuine Xerox® toner When you’ve invested in Xerox

printing technology you don’t want any worries of breakdowns or issues caused by non-compatible toner. Be assured of quality and dependability, page after page with Genuine Xerox Toner. Xerox superior toners are engineered to be environmentally responsible, safe and help you to reach your sustainability goals.

CONTINUED

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XEROX

Now you can do big business with small printers. Our desktop printers for SMBs are packed with features usually only found in big office printers. But unlike those, they’re simple to set up and manage so your customers won’t need any extra support from you. A win/win.

We make work, work .

Partner and prosper with the industry innovator. Xerox offers award-winning technology and innovative print and digital solutions. Partner with us to boost your business and stay ahead in the competitive marketplace. xerox.co.uk/prbig

XEROX

Top tips for perfect printing

Want to get the best out your Xerox printer? Then here are some top tips to ensure you are maximising the features available to users.

Getting the best out of your printer is imperative to maximise efficiency, production and, crucially, the bottom line. Here is Xerox’s guide to ensuring your printer works as its best. Don’t tell me, show me Get to know some of your printer’s many useful features and functions. Whether it’s your first time or you need a reminder or some top tips to keep your printer performing at its best, plus some shortcuts that will turn your printer into your favourite office assistant. These videos show you how to carry out all kinds of jobs. Watch the videos on the Xerox Support YouTube Channel to find helpful information on your printer.

l A simple and secure solution that keeps clients productive l Providing an enjoyable and intuitive user experience l Easily order supplies without having to search l On-going support tools to provide support when needed. Quick and easy Xerox® Print and Scan The Xerox Print & Scan Experience app for Windows lets users adjust settings for beautiful results with automatic cropping, straightening and rotation. Removing blank pages, optimising file sizes, adjusting brightness, contrast and more is a breeze. Plus, you can combine multiple functions into a single function with 1-touch. n

Xerox Easy Assist App Clients can manage our devices on the go right from your mobile phone, with real-time monitoring of printer performance and instant access to self- support services. Maintaining high productivity is critical for every business whether it is workers in the office or employees working from home, and the technology they rely on can’t get in the way.

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