DOCUMENT MANAGEMENT SECURITY
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Resellers don’t just deliver software, they act as trusted partners, helping SMBs identify security gaps, strengthen their defences and keep up with evolving compliance demands.
providers to ensure they are protected and equipped to make use of these fantastic tools,” he says. Greig adds that it is a mixed picture: “Some businesses have already built secure, cloud-based workflows into their daily operations, but many are still at the beginning of that journey,” he says. “Security needs to meet them where they are. It should be flexible, built in and easy to manage so it can support transformation without disruption. Solutions like Tungsten Automation’s AutoStore allow businesses to securely capture, process and route documents in a way that fits their current infrastructure. Even simple measures can have a big impact. For example, using NFC-enabled printers ensures that only authorised users can print – preventing documents from being left unattended or accessed by an unauthorised person.” Reseller role Resellers can play an important role in helping customers to enhance the security of their document management solutions. “This is where resellers really shine,” says David. “They don’t just deliver software, they act as trusted partners, helping SMBs identify security gaps, strengthen their defences and keep up with evolving compliance demands. Jamie agrees that the role of the reseller is pivotal. “Most SMB owners do not know about or have the bandwidth
to spend time on where they have risk to their data,” he says. “The role of the reseller is to educate on this risk and offer the solutions to them. Without this relationship, SMBs could be facing a very exposed dataset and business.” For an effective solution, there are various components that should be included, although, as Jamie notes: “There is no silver bullet. As has always been the case with security we must have a layered approach to cover all access points to these platforms and frankly wherever critical business data is residing. “They should be considering two key elements, the technology needed, everything from AV and EDR solutions for the endpoints through to identity monitoring in M365 users and how these security solutions are being managed. It is rare that SMBs have a dedicated team to manage their security tools to ensure they are quick to respond and mitigate the impact of threat actors. They need support when these hackers attempt to gain access to their critical documents and data, whether it be with a managed SOC and/ or a managed service provider, a security stack to protect your document is only as useful as it is being tested and managed.” Greig adds that scanners play a crucial role in helping businesses digitise physical documents and integrate them into secure, automated workflows. “Smaller businesses may lack in-house IT support, which is where CONTINUED
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David Malan sales director, UK & Ireland
start.docuware.com
22
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