DOCUMENT MANAGEMENT IN LEGAL AND FINANCIAL
CONTINUED
makers in these sectors.” Richard says resellers can also help identify key ‘pain points’ where workflows can be streamlined. “For example, legal firms can digitalise case files with uniFLOW Online, introducing automation for easy retrieval, while protecting client confidentiality with zero-trust infrastructure,” he says. Benedickt says resellers should present real use cases. “Once potential customers see how successfully a DMS is used across departments handling accounts payable, sales and order processing or legal & compliance management, it is easier for them to envision a more efficient and productive workflow in their own business,” he says. Trends As mentioned, cloud-based systems are becoming important and will continue to be as more businesses digitalise their operations and data and knowledge become more important in driving business decisions. “A cloud-native DMS is the first step towards the ability to effectively harness the knowledge that exists within firms’ outputs, content, and related communications, such as emails, Team chats and so on,” says Roy.
the go, further enhancing productivity. “Over the next 12-18 months, we anticipate that these trends will continue to evolve, with greater emphasis on advanced analytics, tighter integration with other business systems and increased focus on user-friendly interfaces to drive wider adoption.” AI impact Phil adds that AI is revolutionising document management in legal firms, arming case handlers with advanced tools to boost productivity and accuracy. “One of the main benefits of AI is its ability to find trends and patterns in data that might be missed by a human,” he says. “These AI-driven analytics and insights can be presented in dashboards to illustrate the peaks and troughs throughout the lifetime of any given case. This helps offer new insight and enhances decision-making. “AI can also be used to build online client portals, where all information and documents can be kept in one easy to access space. Tasks can then be created in the system, sending automatic updates in real-time to clients. This allows clients to self-serve on a 24/7 basis and reduces manual labour for case handlers, who would otherwise spend time on phone calls updating clients about new documents. What’s more, these solutions mean case handlers can read documents at any time in any place. This is especially important given the current rise of hybrid and remote working.” Richard notes that secure automation will only become more important with the advancement of AI. “Emerging technologies such as Canon’s IRISXtract utilises AI and optical character recognition technology to organise documents, extracting essential data for automatic classification,” he says. “AI solutions that complement secure document management will become key differentiators in the market, as discussions with our partners and customers show that many legal professionals who plan to utilise AI, are making plans to do so in the next year.” Benedickt says the future of document management solutions is exciting. “Cloud- based systems are the way forward in most industries because they’re easier to deploy and maintain,” he says. “Mobile access is another growing trend, allowing remote and hybrid workers to do their jobs. AI, with its ability to automate tasks like document indexing and capture, is getting better every day. We can expect these trends to evolve into continued and greater integration with accounting and CRM systems.”
Benedikt Dischinger vice president finance and people & culture
start.docuware.com
“
“With hybrid working, a formalised, seamless approach to knowledge
Once potential customers see how successfully a DMS is used across departments handling accounts payable, sales & order processing or legal & compliance management, it is easier for them to envision a more efficient and productive workflow in their own business.
management (KM) is becoming essential. Firms will look at layering KM capability onto their DMS. This will ensure that the firm’s best pieces of ‘knowledge’ reside in a structured KM system for ease of re-use, improved client service and competitive advantage. It will enable professionals to quickly find work products such as templates, best practice documents, checklists, updates, examples of work, clauses, contracts and more. “KM also logically lends itself to the adoption of generative AI capability, the adoption of a technology that no firm can ignore. Already, ready-to-deploy, best practice-led KM solutions are available that can be easily implemented over a DMS.” Michael agrees there will be increased adoption of cloud-based systems, adding that AI will also become more important. “Cloud- based solutions offer scalability, remote access, and improved disaster recovery capabilities,” he says. “AI-driven technologies can automate routine tasks such as data entry, document sorting, and compliance checks, thereby increasing efficiency and reducing errors. Mobile access enables professionals to securely manage and review documents on
”
40
Powered by FlippingBook