MPS FOR RETAIL AND HOSPITALITY BUSINESSES
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consideration. “Mention the importance of secure print release, user authentication, and data encryption – especially relevant with customer data, payment info and GDPR/PCI DSS compliance,” he says. Trevor agrees that security remains key. “Companies are looking for suppliers and products that reduce and eliminate the danger of end-point breaches and offer future proof security provisions,” he says. “For instance, Kyocera’s partners can leverage our expertise as a Managed Security Service Provider through our Kyocera Cyber business.” Sustainability should be discussed. “Retail and hospitality customers understand the benefits of promoting sustainability and are always looking for new ways to reduce their environmental impact,” Trevor says. “Resellers should ensure their products and services align with the CSR aspiration of the businesses they are talking to. Sustainability is a very attractive proposition to attract and retain customers.” Peter notes that for resellers, the opportunity lies in offering solutions that reduce cost and downtime and improve efficiency and control across multiple locations. “MPS can be catered to meet the needs of small independent shops to major multi-site retail operations, with support scaled through our Essential, Professional and Enterprise packages,” he says. “It supports everything from automated supplies replenishment, while also enhancing security and providing sustainability reporting.” Future It is expected that the market for MPS for retail and hospitality businesses will grow significantly over the coming decade. In the retail sector, Deyon expects several main drivers of growth. “Retailers are under pressure to reduce operational costs, and MPS helps by optimising print infrastructure and reducing waste,” he says. He adds that scalability is also important. “Rapid expansion and seasonal fluctuations
are common in retail,” he notes. “Meanwhile, in the hospitality sector, MPS can help to improve the guest experience with high-quality, reliable printing supporting smooth check-ins, event management, and guest communications. “The need for operational efficiency by automating back-office printing and integrating with property management systems and streamlining workflows.” There are also common advantages, Deyon adds. “With increasing data privacy regulations like GDPR, secure document handling is a growing concern and priority. “Also meeting sustainability goals as many brands are adopting green initiatives, and MPS helps reduce paper and energy usage while offering participation in green initiatives to help meet CSR goals.” Peter adds that as businesses continue to modernise, MPS will remain central in helping them work more efficiently and sustainably. “Resellers that focus on driving better conversations, offering better choices and helping their customers prepare for a better future will be best placed to succeed,” he says. Trevor agrees, adding that retail and hospitality business will expect their partners to work in unison with their changing CSR aspirations and continue to reduce their carbon impact. “AI will make a big impact on retail chains as their omnichannel strategies become more sophisticated they will expect resellers to offer integrated AI powered content and collaboration solutions,” he says. “Finally, MPS will become less print dominant and more of a hybrid ‘print and software solutions’ model. Kyocera already recognises these trends and works with some of the UK’s leading retail and hospitality brands to optimise their sustainability commitments and offer a range of software solutions to complement their print fleets, reduce the intervention of their internal IT teams and provide cost efficiencies.” n
Deyon Antoine, product marketing manager
toshibatec.co.uk
“
...Many brands are adopting green initiatives, and MPS helps reduce paper and energy usage whilst offering participation in green initiatives to
help meet CSR goals.
”
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