MPS FOR HYBRID WORKERS
Greig Millar chief revenue officer
brother.co.uk
Trends While hybrid working came of age during the pandemic, more recently there have been various trends that have developed among businesses using MPS with their hybrid workforce as demands change and mature. “Hybrid working has become normalised and more SMBs are realising that a managed print service is a viable option for them,” says Chris. “These smaller businesses want services that are easy to access and understand and offer good value and for partners, this means that managed print continues to be a good growth opportunity. “Even so, for many partners managed print can seem daunting – especially if they are not used to pulling together all the different aspects such as monitoring software, security, supplies automation, finance, installation and support. This is why TD SYNNEX developed OpenMPS – to make it simple for partners to offer a managed print service. We provide the tools and expertise and with our support they can take opportunities themselves.” Ian says that the broader adoption of cloud technologies has made it easier for employees to work remotely, but there is now a greater realisation that quality products are needed. “Print and scan has become an afterthought, and many organisations moved towards a model of supplying unmanaged low-end devices to end users,” he notes. “Eighteen months later they are realising that the initial investment bears little resemblance to the actual cost of providing
this facility. Expensive consumables, unaudited usage and numerous helpdesk calls increase the burden on IT as they try to install and support unfamiliar equipment in uncontrolled and unsecured environments. “Customers are now looking for more secure and productive offerings to replace the temporary workarounds implemented during the pandemic.” Greig agrees that security is an important consideration, adding that businesses with a growing number of hybrid workers need greater oversight of their decentralised network. “The expanding surface layer of these firms’ IT infrastructure makes them more vulnerable to would-be attackers,” he says. “MPS offers centralised security updates to bolster their defenses to minimise vulnerabilities. Print-as-a-Service models also bring productivity gains through reduced device downtime: Brother’s MPS aims to resolve 98% of issues over the phone, with printers back up and running within four hours. “We continue to see growing demand for cloud print services among hybrid workers and our Brother Cloud Solutions (BCS) can be included as part of tailored MPS packages. BCS can enhance print infrastructure through document digitisation, while ensuring data protection and regulatory compliance.” Reseller conversations There are various things that resellers should be highlighting to customers when discussing MPS packages to help ensure customers get
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MPS offers centralised security updates to bolster their defenses to minimise vulnerabilities. Print-as-a-Service models also bring productivity gains through reduced device downtime.
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printinthechannel.co.uk
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