MPS MONITOR
When data needs direction
MPS Monitor is known for monitoring print fleets at scale. Its director of sales explains why the focus now is on helping dealers act on data, not just collect it.
Ask Mark Kouwenberg, director of sales at MPS Monitor, where the real work of a printer fleet management platform begins, and he says it does not start with features, it starts with the dealer. “It is about helping dealers with where they really struggle: contract profitability, service optimisation, finding those exceptions,” he says. “That is the major difference between MPS Monitor and the legacy products, the old code bases, the unstable data collectors.” It is a useful way to frame an industry that has, for years, sold dealers more visibility than they could ever act on. “There is a lot of data, but it lacks direction,” Mark says. “Dealers are overwhelmed with data, but they lack clear priorities.” Data, in other words, was never the destination. It is the direction, and the difference shows in contract margins, in service costs and in the exceptions a dealer manages to catch before they become a problem.
Why this matters now The timing is not incidental. The economics of managed print services (MPS) have shifted. Service teams are getting smaller while fleets are getting larger, and market consolidation is concentrating more devices under fewer roofs. “Fewer technicians must support more devices, more accounts and more complexity,” Mark says. The manual, device-by-device workflows that once kept a service operation running simply cannot keep pace with those numbers. It is mathematics, not preference. A dealer cannot hire its way out of a fleet that is growing faster than its headcount, which is why Mark describes the destination plainly: “The future of managed print services is remote first, fully automated and driven on exceptions.” From monitor to manage This is the shift at the heart of the platform. Most dashboards are good at one thing and silent on the next. “Dashboards show you what happened, they rarely tell you what to do next,” Mark says. MPS Monitor’s answer is to combine device intelligence and service intelligence, work by exception, and rank what matters by cost and impact rather than by volume of alerts. In practice that means surfacing contract profitability and coverage so a dealer can see which accounts are quietly losing money. For instance, there is the patented Supplies Intelligence Dashboard, which gives a customisable consumables outlook, so toner and parts are ordered before a device runs dry, not after a service call.
Mark Kouwenberg
mpsmonitor.com
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