MPS MONITOR
The pain of the migration is temporary. MPS Monitor runs a ‘white glove’ migration:... ...a dedicated technical manager who supports you every step of the way.”
Also, there is a Fleet Health Analysis that benchmarks real-world usage against recommended monthly volume for each device, so over-worked and under-used assets are easy to spot. The common thread is direction. The platform does not just report the exception, it tells the dealer which exception to act on first, and what it will cost to ignore.
“If we change something on our data collector, it always has an external code review first,” he adds. Then there is the move itself. Migration is the step dealers dread. “The pain they live today is permanent,” he says. “The pain of the migration is temporary.” MPS Monitor runs a ‘white glove’ migration: “a dedicated technical manager who supports you every step of the way.” It is answering a need. “We get migration requests coming in on a daily basis,” he says. Growth as a consequence Founded in Italy in 2010, MPS Monitor now monitors over 3 million devices globally for over 4,500 active dealers, with clients in 75+ countries and over 55 billion pages processed every year. The team is around 40 people across several offices, including the UK, and support is offered on a same-day or next-day basis. The business has been growing at 20- 30% year on year. The platform supports all makes and models, including Zebra label printers and large format devices. Mark is careful about the order of cause and effect. Growth is not the pitch. It is what happens when a platform solves the problems dealers actually have: profitability, service and knowing which exception to act on first. The data was never the destination. It only ever pointed the way. n
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Growth is not the pitch. It is what happens when a platform solves the problems dealers actually have: profitability, service, and knowing which exception to act on first.
What dealers expect, and why they migrate
The contrast with legacy platforms is what makes the case. Older systems often share recurring limitations: dated code bases, less reliable data collectors, infrequent updates, limited support and weaker security. What dealers want instead is straightforward: reliable data, integrations into their ERP and CRM systems, security and compliance they can prove, fast support and a migration that someone else manages for them. Security has become a differentiator rather than a footnote. “For us, security is about transparency,” Mark says. “Security is actually a sales argument.” MPS Monitor holds ISO/IEC 27001, SOC 2 Type 2 on the product, and CSA STAR Level 2, and the platform is GDPR compliant. Transparency is built into how that is shared: customers can view the certificates in the portal, with the SOC 2 documentation available under NDA.
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