MPS MONITOR
Is your printer fleet management platform still earning its place? Unstable data collectors, an outdated interface, limited reporting, support tickets that go nowhere, features that quietly break: for many dealers and managed print service providers, this has simply become “how it works.” Mark Kouwenberg, director of sales at MPS Monitor, argues the real cost isn’t switching platforms, it’s staying on one that no longer earns its place.
You already know the list. If you’re honest about why you haven’t moved away from your print fleet management platform, the answer rarely has much to do with the platform itself. “You’ve been using it for 10 years, it fits the way you’ve always worked, and switching feels like a bigger job than living with the problems,” says Mark. “That’s the trap. You get used to inefficiency. Because you’ve done something one way for a decade doesn’t mean it’s still the right way to do it.” The problems dealers describe are strikingly consistent, and each one carries a cost, even if it never shows up on a single invoice. A data collector that goes offline means dispatching an engineer just to check a counter, a truck roll and technician’s time a working monitoring
solution should have made unnecessary. Support tickets left unanswered for days cost you responsiveness with your own customers. A platform with no visible roadmap leaves you in the dark about the future enhancements and improvements, or whether today’s issues will ever be fixed. Add features that are announced but don’t work, reporting that doesn’t match reality, weak or non-existent ERP and CRM integrations that slow invoicing and hurt cash flow, and increasingly no formal security certifications to show a customer who asks for one, and you have friction quietly eating into margin at every step. “None of this is one dramatic failure,” Mark says. “It’s a slow accumulation of small frictions people have stopped noticing, because they’ve built their whole process around working around them.” Not only a legacy platform problem Mark is careful to point out this isn’t only a story about legacy platforms. “Some of the tools causing the most pain today were perfectly fine a few years ago,” he says. “The market has moved on since. Security expectations, integration expectations, the insight customers want from their print fleet, all of that has changed. Choosing well a few years ago doesn’t mean that same platform still meets what’s required today, and that’s not a reflection on the decision, it’s just how quickly the market moves.”
Mark Kouwenberg
mpsmonitor.com
A data collector that goes offline means dispatching an engineer just to check a counter, a truck roll and technician’s time a working monitoring solution should have made unnecessary. “ ”
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