AI IN MPS
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rather than treat it as a standalone offering. “Providers should focus on practical applications such as predictive maintenance, fleet optimisation, automated supplies replenishment, intelligent document workflows and security monitoring,” he adds. “AI should help customers solve real business challenges, including reducing costs, improving productivity and increasing device uptime. Successful implementations will be those where AI operates seamlessly in the background, delivering measurable value without adding complexity for users.” Beatrice agrees that MPS providers should integrate AI with the objective of delivering tangible customer value. “Such as improving predictive maintenance, workflow automation, intelligent document capture and security monitoring,” she suggests. “At Kyocera, solutions such as PrintGuardian help customers improve visibility and security, while our TASKalfa products leverage AI-enabled scanning to accelerate digitisation and streamline document workflows and Confidential Document Guard, which detects stamps, watermarks or sensitive text on documents, and informs the user that reproduction is not allowed.”
on MPS solutions too. “Over the next 18 months, AI will become more deeply embedded across every aspect of MPS,” says Deyon. “Fleet management platforms will become increasingly autonomous, using AI to optimise device placement, automate service scheduling and predict consumable requirements. “Security tools will become more proactive, identifying risks before incidents occur, while document workflows will become increasingly intelligent through automated classification and processing. “For MPS providers, the opportunity will shift from managing print devices to delivering data-driven workplace services that improve efficiency, security and business outcomes.” Julian says MPS providers need to embrace the opportunity of AI to improve and enhance their own business and operations through the process improvement and automations AI offers. Over the next 18 months, AI will make MPS more predictive, automated and data-driven, Beatrice says. “At Kyocera, we see AI-powered insights and expert consultancy working together to help organisations improve efficiency and maximise the value of their print infrastructure,” she adds. “As MPS moves towards intelligent optimisation, AI will enable providers to anticipate changing demand, enhance remote support, optimise consumables management and continuously improve fleet performance. The result will be a smarter, more responsive service that reduces disruption, boosts productivity and ensures the right technology is in the right place to deliver the greatest value. “Providers need to pair AI with expert consultancy to shift from managing what’s there to anticipating what’s next, helping customers address challenges before they arise and maximise the value of their print infrastructure.” n
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AI should help customers solve real business challenges, including reducing costs, improving productivity and increasing device uptime. Successful implementations will be those where AI operates seamlessly in the background, delivering measurable value
without adding complexity for users.
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Future development The development of AI in the past 18 months has been huge – and this trend will continue in the next 18 months, which means it will have an increasing influence
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