EPSON EXTENDED WARRANTY
Live long and prosper Epson has sought to address product circularity and waste goals through offering extended business printer warranties and parts replacement; guaranteeing serviceable life for up to eight years.
For many businesses, regardless of the sector(s) they operate in, sustainability is becoming an increasingly important consideration. Businesses want to use less energy and emit more carbon and look at all aspects of the business to achieve this – including the print fleet. To that end, in November, and in a move to further address circularity and waste reduction goals, Epson launched an extended warranty and parts replacement programme for its business printers. The scheme extends typical contracted printer life cycles by up to three years to a maximum of eight, in turn supporting end user and channel partner efforts to improve sustainability. “Epson’s extended warranty and parts replacement programme goes beyond the typically offered five-year warranty period,” says Dan Wogan, office printing product manager, Epson UK. “The new scheme will guarantee serviceable life for business printers for up to eight years, marking a significant extension that sets a new industry standard.” Dan explains that the move to extend the warranty and parts replacement programme has been fuelled by demand from channel partners and end users. “The impact of the COVID-19 pandemic resulted in a significant decrease in device usage over an extended
period, preventing many business printers from reaching their ‘lifetime profit value’ within the standard five-year timeframe,” he says. “Recognising this shift, Epson responded to the increased demand for extended serviceable life for printers and provided partners with additional support, while giving office products a second life. “That said, the driving force behind this programme extends beyond customer needs and is more so grounded in Epson’s overarching sustainability goals – specifically around pursuing a circular economy. By ensuring these printers can seamlessly integrate on-board software solutions, with the flexibility for upgrades throughout their operational life, Epson can empower its customers to keep products in the field for longer and in turn, help to address their own sustainability goals.” Dan adds that extending the life of their printers by three years could result in substantial savings for businesses. “Not only will they be able to cut back on the costs associated with frequent printer replacements, they’ll also be able to eliminate the need to dispose of older ones,” he says. “Therefore, by extending the printer life cycle, businesses can save money while reducing electronic waste.”
Dan Wogan office print product manager
epson.co.uk
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Recognising this shift, Epson responded to the increased demand for extended serviceable life for printers and provided partners
with additional support, while giving office
products a second life.
”
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