Print in the Channel - issue #12

EPSON EXTENDED WARRANTY

Extended play The way Epson’s printers are built also plays a part in extending their lifespan, Dan adds. “The use of Heat-Free technology in Epson’s inkjet printers imposes fewer stresses on serviceable parts compared to those using laser technology – resulting in a longer product life,” he says. “Additionally, the inkjet printers use fewer serviceable parts and consumables than their laser counterparts, making them more user-friendly for efficient servicing and management.” Even if a part does fail, Epson’s easy parts replacement

“The program allows Epson to gain maximum value from resource use and contributes to the company’s goal of being underground resource-free by 2050. “Epson is always looking for ways to decrease the impact of our business, from our own corporate impact to the more product-direct targets which aim to reduce scopes 1 and 2 greenhouse gas emissions by 34% by 2025. “As a company we’ll continue to focus on developing technologies that

are precise, compact, and energy efficient. This is true of Epson’s heat-free inkjet devices as it is across Epson’s technology range. “Furthermore, Epson is continuing to invest into research and development and our commitment to sustainability is prominently showcased in our annual green report, providing a comprehensive overview of our ongoing efforts and achievements.” This is something Dan feels will become more commonplace in the sector. “It’s easy to imagine more players in the industry wanting to explore and implement initiatives to extend the life cycles of their printers, not only to remain competitive but also to keep up with increasing demands to support both end users and channel partners,” he says. “We’re not the only vendor promoting keeping devices in-field for longer, but this trend will no doubt evolve to become even more widespread.”

programme is there to help. “The easy parts replacement programme provides a ‘parts only’ warranty option — akin to an insurance plan — extending up to five years for dealers capable of handling their own service needs,” Dan says. “This way, dealers have the flexibility to opt for a hassle free ‘pack-it-off-to-us’ arrangement, ensuring full support and peace of mind throughout the extended warranty period.”

Resellers promoting Epson’s extended warranty and easy parts

replacement programme

should focus on the remarkable advantages these initiatives bring to customers.

Focus on advantages Advantages such as these should be

emphasised by resellers, Dan says. “Resellers promoting Epson’s extended warranty and easy parts replacement programme should focus on the remarkable advantages these initiatives bring to customers. By ensuring a serviceable life of up to eight years, surpassing the standard five-year warranty, customers benefit from extended reliability and value. “As a result, this reduces costs linked to frequent replacements and removes the need to dispose of older devices. Furthermore, resellers should stress how these programs contribute to a circular economy, emphasising the positive impact on improved efficiency, cost-effectiveness, and ecological responsibility.” Increasing sustainability The move to extending the life of its printers is part of Epson’s ongoing commitment to sustainability. “Epson’s extended warranty and parts replacement program aligns with its sustainability goals by addressing product circularity and waste reduction,” says Dan.

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