DOCUMENT MANAGEMENT & WORKFLOW
CONTINUED
management software is increasingly crucial as more businesses digitalise. “Streamlining business processes and increasing efficiency are fundamental concerns for any organisation, regardless of its size or industry,” he says. “By implementing document management software, business leaders can improve organisational efficiency and ultimately save time and resources. “It doesn’t only benefit the business, but employees too. When the technology that facilitates employees’ roles works effectively, it allows them to focus on the tasks they thrive in and enjoy – not boring, repetitive tasks, but work that is purposeful and fulfilling.” Much of this is now being done via the cloud, he adds. “When it comes to document management and workflow services, cloud is the future, because it is the easiest, most efficient way to access and organise your information — whether it is documents, audio/ visual files, or other unstructured data. In fact, the software as a service industry is expected to expand to a value of over $400 billion by 2025.” The increase in remote working is also fuelling growth in the use of document management software too, he adds. “Employees need to access work-related content no matter where they are, and that’s where cloud document management becomes a necessity as it’s all centralised, with access controls that enable organisations to give access to the relevant personnel.” Security is also a consideration, Attar adds. “When it comes to cybersecurity, even the most robust IT teams face challenges creating in-house enterprise solutions for all cyberthreats. These threats are growing in number and complexity, which can strain IT teams that are also deploying solutions and answering helpdesk tickets. Cloud allows internal teams to offload security overhead to the vendor (or a firm dedicated to protecting cloud assets), enabling businesses to stay up to date with their security while distributing IT resources effectively. “Finally, changing trends are informing how we do our everyday work. Largely gone are the days where every line of business was managed within the same application or family of applications. Today’s modern enterprise links different platforms together with content services platforms and others like it. This concept of bringing applications together to form a unique experience, called composition, is essential as modern applications are becoming more specialised and connected.
Attar Naderi associate director, Europe & MENA
laserfiche.com
“Alongside supporting your workforce to optimally perform its tasks, it’s important to consider which tasks they even need to perform at all. Advancements in technologies like AI have brought a boom in business automation, with demand surging in more than 90% of companies worldwide, according to salesforce.com. “Now, accurately automating day-to-day tasks, like sending welcome emails or signing off expense requests, not only removes the risk of human error but frees up employees for higher-value work. According to market research firm IDC, automating business processes can even save managers up to 40% of their time.” Choosing solutions But with the growth of demand for document management has come an expansion of the number of solutions available. Michael Field notes that one size does not fit all. “Each customer will have their own unique data storage and gathering requirements,” he says. “Resellers should adapt a partnership approach with customers when discussing document management and workflow services. Workflo Solutions explores the current situation (document consultancy) and solutions together with its clients to provide them with the tools they need to improve efficiency, reduce costs and increase productivity. Resellers should emphasise the benefits of these services and work closely with customers to understand their unique needs and provide tailored solutions that
Accurately automating day- to-day tasks, like sending welcome emails or signing off expense requests, not only removes the “
risk of human error but frees up employees
for higher-value work. According to market research firm IDC, automating business processes
can even save managers up to 40% of their time.
”
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