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mailbox for added security,” explains Nigel. “Our OEM partners have gone to great lengths to close off these vulnerabilities and we are vigilant in identifying and closing potential vulnerabilities and releasing software update patches to keep our customers devices and networks secure.” Pocket solution In addition, MyQ’s flexible workplace assistant solution, MyQ Roger, which enables users to have serverless cloud print with the option to print onsite or print later when mobile, continues to gain traction in the marketplace. “MyQ Roger gives users a ‘flexible office in your pocket’ allowing the user to scan and send searchable documents anywhere at any time and either release or queue their print jobs to release later while on the move using the public cloud,” explains Nigel. MyQ Roger is an example of how MyQ reacts to changing market requirements. “It was launched in December 2020 after the pandemic highlighted a whole new set of challenges identified with hybrid working and the wider move to workforce mobility, which have accelerated the move towards digitisation,” he says. With hybrid working now a fixture in many businesses, demand for MyQ Roger is remaining healthy and expected to continue to. All this is, of course, against a tough economic backdrop, and MyQ is trying to help keep costs down for customers. “Right now, cash is king, with inflation, rising utility costs and user efficiency being key factors in keeping print costs as low as possible, stopping unnecessary printing reduces cost, improved user efficiency and smart workflow management allows more time for other tasks,” says Nigel. “In 2021, we introduced the MyQ subscription licencing model, this low entry
cost model has been a great success allowing resellers and end user customers to gain improved flexibility and lower commitment during a period of uncertainty around the size and scope of their printer estate due to the changes in working patters and office occupancy caused by the pandemic.” Dynamic marketplace The changes in working patterns, along with other factors such as employee mobility, declining print volumes and the rise of the cloud means the market is more dynamic than ever, but MyQ is responding, Nigel says. “Increasingly, we are seeing a significant growth in Document Management (ECM) requirements as organisations move their documents and processes from physical to digital content,” he says. “This led us to introduce the MyQ Ultimate solution in partnership with ScannerVision to give our customers even more features and control over their document workflows. “I believe the whole channel has risen to meet the dynamic new marketplace we see today, MYQ and the other ISV’s are working tirelessly to improve, innovate and secure customer’s print environments while identifying and addressing changing patterns of work, mobility and digitisation are key, it is a very exciting time to be a part of this as it grows and expands.” To this end, while MyQ has already been busy with introducing upgrades to existing products, there is more planned in 2023, Nigel says. “There are exciting and, dare I suggest, ‘game changing’ new developments coming from MyQ Roger,” he teases. “We will continue to listen to our customers’ needs and develop the solutions to meet those requirements not just at the beginning of their journey with us but throughout the period of their contract and beyond.”
Increasingly, we are seeing a significant growth in Document Management (ECM) requirements as organisations move their documents and processes from physical to digital content. “
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